Privacy Policy

Last updated: March 30, 2026

EmoFriend provides an emotional wellness app and related web services. This Privacy Policy explains what personal data we collect, how we use it, when we share it, how long we keep it, and the choices available to you.

1. Information We Collect

Account and profile data

• Email address and authentication identifiers.
• Optional profile fields you provide, such as display name, age, photo, or phone number.

Emotional wellness content

• Chat messages, journal entries, check-ins, notes, tags, and relationship references you save in the app.
• Talk mode transcripts when you use voice features.
• Derived emotional summaries, patterns, forecasts, and relationship insights generated for your account.

Subscription and transaction data

• Store product identifiers, subscription status, renewal dates, transaction identifiers, and receipt validation results.
• For Apple in-app purchases, Apple processes payment details. EmoFriend does not receive full card numbers.

Technical and support data

• Device type, operating system, app version, IP address, crash logs, diagnostics, and service logs.
• Support messages and attachments you send to us.

2. How We Use Personal Data

• Provide account access, sync your entries, and maintain your history across supported devices.
• Generate companion replies, Talk mode responses, summaries, insights, patterns, forecasts, and relationship analysis.
• Validate subscriptions and determine premium entitlements.
• Protect the service, investigate abuse, diagnose failures, and improve reliability.
• Respond to support requests and satisfy legal obligations.

3. AI Processing and Consent

AI-powered features are optional. After sign-in, EmoFriend asks for explicit permission before sending any personal context to Azure OpenAI. If you decline, AI-backed features remain unavailable until you change the setting in Settings > AI Data & Privacy.

The categories of data that may be sent after consent include:

• Chat messages and prompts you send to Emo.
• Talk mode voice transcripts.
• Relevant check-in, journal, and relationship context needed to answer you.
• Context needed to produce summaries, forecasts, patterns, and relationship analysis.

Azure OpenAI acts as a third-party processor on behalf of EmoFriend. We use it to generate AI responses and analysis for your account. We do not use this consent flow to permit third-party model training on your personal content.

4. Sharing

We do not sell personal data. We share personal data only in the following cases:

• With service providers that host, secure, analyze, or support the service on our behalf.
• With Azure OpenAI when you have granted AI consent and use AI-powered features.
• With Apple or other payment platforms as required to process subscriptions and validate purchases.
• When required by law, to protect users, or in connection with a business transfer.

5. Retention

• Account and emotional wellness data are retained while your account remains active.
• Talk mode transcripts saved to your chat history follow the same retention as the rest of your chat history.
• Diagnostic logs and operational records are retained only as long as needed for security, troubleshooting, and compliance.
• Subscription and tax-related records may be retained for the period required by accounting and legal obligations.

6. Deletion and Your Rights

• You may request account deletion and deletion of associated personal data.
• You may request access, correction, export, or deletion of your information, subject to legal exceptions.
• You may withdraw AI consent at any time in the app. This stops future AI processing but does not retroactively erase records already stored in your account history.

To exercise these rights, contact mail@techrange.co.

7. Security and International Transfers

We use reasonable technical and organizational safeguards, including encryption in transit, authentication controls, and restricted internal access. No system is completely secure.

EmoFriend and its service providers may process data in countries other than your own, including the United States and India, subject to appropriate contractual and legal safeguards where required.

8. Children

EmoFriend is not intended for children under 13. If we learn that we collected personal data from a child under 13 without required authorization, we will delete it.

9. Changes and Contact

We may update this Privacy Policy from time to time. Material updates will be posted here with a revised last updated date.

EmoFriend / Techrange Solutions Pvt Ltd
Email: mail@techrange.co
Address: Techrange, Sector 78, Noida, Uttar Pradesh 201301, India